Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item has been used or is not in its original condition, we may deny the return request. Ensure that all accessories and documentation are included with the return to avoid any issues.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your item back without receiving confirmation from us first.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label. Otherwise, the cost of return shipping will be deducted from your refund.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, you must notify us within 7 days of receiving the item. Please include photos of the damage in your email to [email protected]. We will assess the situation and may offer a replacement or refund based on the circumstances. Timely communication is essential for resolving these issues effectively.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have questions about the return eligibility of a specific item, contact us prior to purchase for clarification.